FAQ

Shipping & Delivery

When do you ship orders?
At Still Life Aquatics, we typically pack and dispatch orders every Monday-Wednesday via Express Post. This schedule helps ensure your plants spend minimal time in transit and arrive in the best possible condition. Order before 10am to have your order dispatched same day

Do you offer a live arrival guarantee?
Yes — we proudly offer a live arrival guarantee. If your plants arrive damaged or in poor condition, please contact us within 4 hours of delivery with clear photos of the plants and packaging so we can assist promptly.

Do you ship Australia-wide?
We ship to NSW, QLD, VIC, SA, And the ACT

How long does shipping take?
Most Express Post orders arrive within 1–3 business days depending on your location.

Do you offer free shipping?
Yes — we offer free Express Shipping on eligible orders over $99.

How are plants packaged?
All plants are carefully packed using premium materials to maintain moisture, temperature stability, and presentation during transit.


Plant Quality & Sourcing

Are your plants truly submersed grown?
Many of our premium plants are genuinely submersed grown in-house or sourced to our strict quality standards. Each product listing clearly states whether plants are submersed, emersed, or tissue cultured, so you know exactly what you are purchasing.

Will my plant look exactly like the photo?
You will receive a plant similar in size, health, and overall quality to those shown in our photos. As living plants, natural variation in shape, colour, and growth patterns may occur.

Are your plants pest and algae free?
All tissue culture plants are sterile, pest free, and algae free. Non-tissue culture plants are carefully inspected and prepared before shipping, though we always recommend quarantining new plants as an extra precaution.

Are your photos edited?
All photos are taken in-house by Still Life Aquatics — we never use supplier or stock photos. Our photography is designed to accurately represent each plant’s true quality, colour, and health, ensuring customers know exactly what to expect. We pride ourselves on authentic, premium presentation without misleading alterations.