FAQ
Shipping & Delivery
When do you ship orders?
At Still Life Aquatics, we typically pack and dispatch orders every Monday-Wednesday via Express Post. This schedule helps ensure your plants spend minimal time in transit and arrive in the best possible condition. Order before 10am to have your order dispatched same day
Do you offer a live arrival guarantee?
Yes — we proudly offer a live arrival guarantee. If your plants arrive damaged or in poor condition, please contact us within 4 hours of delivery with clear photos of the plants and packaging so we can assist promptly.
Do you ship Australia-wide?
We ship to NSW, QLD, VIC, SA, And the ACT
How long does shipping take?
Most Express Post orders arrive within 1–3 business days depending on your location.
Do you offer free shipping?
Yes — we offer free Express Shipping on eligible orders over $99.
How are plants packaged?
All plants are carefully packed using premium materials to maintain moisture, temperature stability, and presentation during transit.